General terms and conditions

Article 1 - Definitions.

In these terms and conditions, the following definitions
shall apply:

Reflection period: the period within which the
consumer can exercise his right of withdrawal;

Consumer: the natural person not acting in the
exercise of a profession or business who enters into a distance contract with
the entrepreneur;

Day: calendar day;

Duration transaction: a distance contract relating to
a series of products and/or services, the delivery and/or purchase obligation
of which is spread over time;

Durable medium: any means that enables the consumer
or entrepreneur to store information addressed to him personally in a way that
allows future consultation and unaltered reproduction of the stored
information.

Right of withdrawal: the possibility for the consumer
to waive the distance contract within the cooling-off period;

Entrepreneur: the natural or legal person offering
products and/or services to consumers at a distance;

Distance contract: an agreement under which, within
the framework of a system organized by the entrepreneur for distance selling of
products and/or services, up to and including the conclusion of the agreement,
exclusive use is made of one or more techniques for distance communication;

Technology for distance communication: means that can
be used for the conclusion of an agreement, without the consumer and
entrepreneur being together in the same room at the same time.

General Terms and Conditions: the present General
Terms and Conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

Company name: Sofiaamsterdam

Chamber of Commerce number:

Trade name: Sofiaamsterdam

VAT number:

Customer service email: info@Sofiamsterdam.nl

Company address:

Article 3 - Applicability.

These general terms and conditions apply to every offer made
by the entrepreneur and to every distance contract and order established
between entrepreneur and consumer.

Before the distance contract is concluded, the text of these
general terms and conditions will be made available to the consumer. If this is
not reasonably possible, before the distance contract is concluded, it will be
indicated that the general terms and conditions can be inspected at the
entrepreneur and they will be sent free of charge to the consumer as soon as
possible upon request.

If the distance contract is concluded electronically,
notwithstanding the previous paragraph and before the distance contract is
concluded, the text of these general conditions may be made available to the
consumer electronically in such a way that it can be stored by the consumer in
a simple manner on a durable data carrier. If this is not reasonably possible,
before the distance contract is concluded, it will be indicated where the
general conditions can be inspected electronically and that, at the consumer's
request, they will be sent electronically or otherwise free of charge.

In the event that specific product or service conditions
apply in addition to these general conditions, the second and third paragraphs
shall apply mutatis mutandis, and in the event of conflicting general
conditions, the consumer may always rely on the applicable provision that is
most favorable to him.

If one or more provisions in these general conditions are at
any time wholly or partially void or annulled, the agreement and these
conditions shall remain in force for the rest and the provision in question
shall be replaced by mutual agreement without delay by a provision that
approximates the purport of the original as closely as possible.

Situations not covered by these general terms and conditions
should be judged "in the spirit" of these general terms and
conditions.

Uncertainties about the interpretation or content of one or
more provisions of our terms and conditions shall be interpreted "in the
spirit" of these general terms and conditions.

Article 4 - The offer

If an offer has a limited period of validity or is made
subject to conditions, this shall be expressly stated in the offer.

The offer is without obligation. The entrepreneur is
entitled to change and adjust the offer.

The offer contains a complete and accurate description of
the products and/or services offered. The description is sufficiently detailed
to enable a proper assessment of the offer by the consumer. If the entrepreneur
uses images these are a true reflection of the products and / or services
offered. Obvious mistakes or obvious errors in the offer do not bind the
entrepreneur.

All images, specifications data in the offer are indicative
and cannot be a reason for compensation or dissolution of the agreement.

Images accompanying products are a true representation of
the products offered. Entrepreneur cannot guarantee that the displayed colors
exactly match the real colors of the products.

Each offer contains such information that it is clear to the
consumer what the rights and obligations are, which are attached to the
acceptance of the offer. This concerns in particular:

the price, excluding customs clearance charges and import
VAT. These additional costs will be at the customer's expense and risk. The
postal and/or courier service will use the special regulation for postal and
courier services with respect to the import . This arrangement applies if the
goods are imported into the EU country of destination, which is also the case
in the present case. The postal and/or courier service collects the VAT
(whether or not together with the customs clearance fees charged) from the
recipient of the goods;

the cost of shipping, if any;

The manner in which the agreement will be established and
what actions are required for that purpose;

Whether or not the right of withdrawal applies;

the method of payment, delivery and performance of the
agreement;

the period for acceptance of the offer, or the period within
which the entrepreneur guarantees the price;

the amount of the rate for distance communication if the
cost of using the technique for distance communication is calculated on a basis
other than the regular basic rate for the means of communication used;

Whether the agreement is archived after its conclusion, and
if so in what way it can be accessed by the consumer;

the manner in which the consumer, before the conclusion of
the agreement, can check and, if desired, rectify the data provided by him
under the agreement;

any other languages in which, in addition to Dutch, the
agreement may be concluded;

the codes of conduct to which the trader has submitted and
the way in which the consumer can consult these codes of conduct
electronically; and

the minimum duration of the distance contract in the case of
an endurance transaction.

Optional: available sizes, colors, type of materials.

Article 5 - The Agreement

The agreement, subject to the provisions of paragraph 4, is
concluded at the time of the consumer's acceptance of the offer and fulfillment
of the conditions set forth therein.

If the consumer has accepted the offer electronically, the
entrepreneur shall immediately confirm electronically the receipt of the
acceptance of the offer. As long as the receipt of this acceptance has not been
confirmed by the entrepreneur, the consumer can dissolve the agreement.

If the agreement is created electronically, the entrepreneur
will take appropriate technical and organizational measures to protect the
electronic transfer of data and ensure a secure web environment. If the
consumer can pay electronically, the entrepreneur will observe appropriate
security measures to that end.

The entrepreneur may - within legal frameworks - inform
himself whether the consumer can meet his payment obligations, as well as all
those facts and factors that are important for a responsible conclusion of the
distance contract. If, on the basis of this investigation, the entrepreneur has
good grounds not to enter into the agreement, he is entitled to refuse an order
or application or to attach special conditions to the implementation, while
giving reasons.

The entrepreneur will include with the product or service to
the consumer the following information, in writing or in such a way that it can
be stored by the consumer in an accessible way on a durable data carrier:

the visiting address of the trader's office to which the consumer can address
complaints;

the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear indication of the exclusion of the
right of withdrawal;

the information on warranties and existing after-purchase service;

the data included in article 4 paragraph 3 of these conditions, unless the
entrepreneur has already provided this data to the consumer before the execution of the agreement;

the requirements for termination of the contract if the contract has a duration of more than one year or is of indefinite duration.

In the case of a duration transaction, the provision of the
previous paragraph applies only to the first delivery.

Each agreement is entered into under the conditions
precedent of sufficient availability of the products in question.

Article 6 - Right of withdrawal

When purchasing products, the consumer has the option of
dissolving the agreement without giving reasons for 14 days. This reflection
period starts on the day after receipt of the product by the consumer or a
representative previously designated by the consumer and made known to the
entrepreneur.

During the reflection period, the consumer will handle the
product and its packaging with care. He will only unpack or use the product to
the extent necessary to assess whether he wishes to keep the product. If he
exercises his right of withdrawal, he will return the product with all
accessories supplied and - if reasonably possible - in the original condition
and packaging to the entrepreneur, in accordance with the reasonable and clear
instructions provided by the entrepreneur.

If the consumer wishes to exercise his right of withdrawal,
he is obliged to make this known to the entrepreneur within 14 days after
receipt of the product. The consumer must make this known by means of a written
message/email. After the consumer has made it known that he wants to use his
right of withdrawal, the customer must return the product within 14 days. The
consumer must prove that the delivered goods have been sent back to the place
of origin in time, for example by means of a proof of shipment.

If the customer has not made known after the expiration of
the periods mentioned in paragraphs 2 and 3 that he wishes to exercise his
right of withdrawal or has not returned the product to the entrepreneur, the
purchase is a fact.

Article 7 - Costs in case of withdrawal

If the consumer exercises his right of withdrawal, the cost
of returning the products will be borne by the consumer.

If the consumer has paid an amount, the entrepreneur will
refund this amount as soon as possible, but no later than 14 days after
revocation. This is subject to the condition that the product has already been
received back by the merchant or conclusive evidence of complete return can be
provided.

Article 8 - Exclusion of the right of withdrawal.

The entrepreneur can exclude the consumer's right of
withdrawal for products as described in paragraphs 2 and 3. The exclusion of
the right of withdrawal only applies if the entrepreneur has clearly stated
this in the offer, at least in time for the conclusion of the contract.

Exclusion of the right of withdrawal is only possible for
products:

that have been created by the entrepreneur in accordance with consumer specifications;

that are clearly personal in nature;

which by their nature cannot be returned;

that can spoil or age quickly;

the price of which is subject to fluctuations in the financial market over
which the entrepreneur has no ifluence;

For single newspapers and magazines;

for audio and video recordings and computer software for which the consumer has broken the seal.

For hygienic products whose seal has been broken by the consumer.

Exclusion of the right of withdrawal is only possible for services:

concerning lodging, transportation, restaurant business or leisure activities to be performed on a certain date or during a certain period;

The delivery of which began with the consumer's express consent before the
expiration of the cooling-off period; Regarding betting and lotteries.

Article 9 - The price

During the validity period stated in the offer, the prices
of the products and/or services offered will not be increased, except for price
changes due to changes in VAT rates.

Notwithstanding the previous paragraph, the Entrepreneur may
offer products or services whose prices are subject to fluctuations in the
financial market that are beyond the Entrepreneur's control, with variable
prices. This link to fluctuations and the fact that any prices mentioned are
target prices will be mentioned in the offer.

Price increases within 3 months of the conclusion of the
agreement are permitted only if they result from legal regulations or
provisions.

Price increases from 3 months after the conclusion of the
contract are only allowed if the entrepreneur has stipulated it and:

they are the result of statutory regulations or provisions; or the consumer has the authority to terminate the agreement as of the day the price increase takes effect.

Pursuant to Article 5, paragraph 1, of the Turnover Tax Act
1968, the place of supply takes place in the country where transport commences.
In the present case, this supply takes place outside EU. Accordingly, the
postal or courier service will collect import VAT or clearance charges from the
customer. Consequently, no VAT will be charged by the entrepreneur.

All prices are subject to printing and typesetting errors.
No liability is accepted for the consequences of printing and typesetting
errors. In case of printing and typesetting errors, the entrepreneur is not
obliged to deliver the product according to the incorrect price.

Article 10 - Conformity and Warranty

The trader guarantees that the products and/or services
comply with the contract, the specifications stated in the offer, the
reasonable requirements of soundness and/or usability and the legal provisions
and/or government regulations that existed on the date the contract was
concluded. If agreed, the entrepreneur also guarantees that the product is
suitable for other than normal use.

A guarantee provided by the entrepreneur, manufacturer or
importer does not affect the legal rights and claims that the consumer can
assert against the entrepreneur under the agreement.

Any defects or incorrectly delivered products must be
reported to the entrepreneur in writing within 14 days of delivery. Products
must be returned in their original packaging and in new condition.

The entrepreneur's warranty period corresponds to the
manufacturer's warranty period. However, the entrepreneur is never responsible
for the ultimate suitability of the products for each individual application by
the consumer, nor for any advice regarding the use or application of the
products.

The warranty does not apply if:

The consumer has repaired and/or modified the delivered
products himself or had them repaired and/or modified by a third party;

The delivered products are exposed to abnormal conditions or
otherwise carelessly treated or contrary to the instructions of the
entrepreneur and / or on the packaging have been treated;

The inadequacy results in whole or in part from regulations
that the government has made or will make regarding the nature or quality of
the materials used.

Article 11 - Delivery and execution

The entrepreneur will take the greatest possible care when
receiving and executing orders for products.

The place of delivery is the address that the consumer has
made known to the company.

Subject to what is stated in article 4 of these general
conditions, the company will execute accepted orders expeditiously but at the
latest within 30 days, unless the consumer has agreed to a longer delivery
period. If the delivery is delayed, or if an order cannot or can only partially
be executed, the consumer will be informed about this within 30 days after the
order was placed. The consumer in that case has the right to dissolve the
agreement without cost and right to possible compensation.

In case of dissolution in accordance with the previous
paragraph, the entrepreneur will refund the amount paid by the consumer as soon
as possible, but at the latest within 14 days after dissolution.

If delivery of an ordered product proves impossible, the
entrepreneur will make an effort to provide a replacement item. At the latest
upon delivery, it will be reported in a clear and comprehensible manner that a
replacement article is being delivered. With replacement articles, the right of
withdrawal cannot be excluded. The costs of any return shipment shall be borne
by the entrepreneur.

The risk of damage and / or loss of products rests with the
entrepreneur until the time of delivery to the consumer or a previously
designated and made known to the entrepreneur representative, unless otherwise
expressly agreed.

Article 12 - Duration transactions: duration, termination
and renewal

Termination

The consumer may at any time terminate a contract entered
into for an indefinite period and which extends to the regular delivery of
products (including electricity) or services, subject to agreed termination
rules and a notice period not exceeding one month.

The consumer may terminate a fixed-term contract, which
extends to the regular delivery of products (including electricity) or
services, at any time at the end of the fixed term, subject to agreed
termination rules and a notice period not exceeding one month.

The consumer may enter into the agreements mentioned in the
previous paragraphs:

cancel at any time and not be limited to cancellation at a
particular time or period;

terminate at least in the same manner as they were entered
into by him;

always cancel with the same notice period as the
entrepreneur has stipulated for himself.

Extension

A contract entered into for a definite period of time, which
extends to the regular delivery of products (including electricity) or
services, may not be tacitly extended or renewed for a definite period of time.

Notwithstanding the preceding paragraph, a fixed-term
contract that has been concluded for the regular delivery of daily news and
weekly newspapers and magazines may be tacitly renewed for a fixed term not
exceeding three months, if the consumer can terminate this prolonged contract
by the end of the prolongation with a notice period not exceeding one month.

A fixed-term contract that has been concluded for the
regular delivery of products or services may be tacitly renewed for an
indefinite period of time only if the consumer may terminate it at any time
with a notice period of up to one month and a notice period of up to three
months in the event that the contract extends to the regular, but less than
once a month, delivery of daily, news and weekly newspapers and magazines.

A limited duration agreement to regularly deliver daily,
news and weekly newspapers and magazines for introductory purposes (trial or
introductory subscription) is not tacitly continued and ends automatically at
the end of the trial or introductory period.

Duration

If a contract has a duration of more than one year, after
one year the consumer may terminate the contract at any time with a notice
period not exceeding one month, unless reasonableness and fairness oppose
termination before the end of the agreed duration.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer
should be paid within 7 working days after the start of the reflection period
referred to in Article 6 paragraph 1. In case of an agreement to provide a
service, this period starts after the consumer has received the confirmation of
the agreement.

The consumer has the duty to immediately report inaccuracies
in payment information provided or stated to the entrepreneur.

In case of non-payment by the consumer, subject to legal
restrictions, the entrepreneur has the right to charge the reasonable costs
made known to the consumer in advance.

Article 14 - Complaints procedure

Complaints about the execution of the agreement must be
submitted to the entrepreneur fully and clearly described within 7 days, after
the consumer has identified the defects.

Complaints submitted to the entrepreneur will be answered
within a period of 14 days from the date of receipt. If a complaint requires a
foreseeably longer processing time, the entrepreneur will respond within the
14-day period with a notice of receipt and an indication of when the consumer
can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a
dispute arises that is amenable to dispute resolution.

A complaint does not suspend the obligations of the
entrepreneur, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur,
the entrepreneur will, at its discretion, either replace or repair the
delivered products free of charge.

Article 15 - Disputes

On agreements between the entrepreneur and the consumer to
which these general conditions relate, only Dutch law applies. Even if the
consumer resides abroad.